FAQs

Simply visit our shop by using the navigation bar at the top of this page. View products and easily add them to your basket. When you are ready to place your order, click on the basket icon in the top right corner of the page and follow the instructions through to the checkout. 

No you do not need an account to place an order. However, by creating an account you can store addresses to save time in the future, view your order history and create a wish list. 

You will need to place an order then proceed to payment. At this stage you will be asked if you would like to create an account or checkout as a guest. Please select create an account and follow the instructions. If you need assistance then please contact us.

Please contact us so that a member of our team can delete your account. Please note that account deletion is permanent and any details associated with the account cannot be recovered. 

No, you can also place orders over the phone or by email. Please refer to contact us.

Stock is updated daily and an estimated date of availability will be shown on the product listing. If an item is out of stock then you will not be able to order it through the website. If you still wish to order the item the please contact us.

Yes as long as your order has not been despatched. All cancellations or changes to an order must be made promptly via phone to +44 (0)1858 463850. If your order has already been despatched then our returns and refund policy will apply. 

Try the search bar at the top of the page which responds to a wide range of searches including product type, name, colour and theme. If you still cannot find the product you want then please contact us.

Before you contact us, please note the following: 

• Voucher codes are case sensitive and should be entered exactly as quoted. 
• All voucher codes have an expiry date. Please check the voucher code quotation.
• Some items and services are exempt from voucher codes. Please check the terms of the voucher code. 

Please refer to Trade Terms and Conditions. 

You will need to apply to become a stockist by completing our trade application form and placing an order that meets the first minimum order amount: £400 net for bricks and mortar outlets and £1000 net for non-bricks and mortar outlets.

Your application will be considered at our absolute discretion. Please refer to our Trade Terms and Conditions for guidance. If you need assistance then please contact us. 

Subject to your application being accepted; you will be able to sell Lanka Kade products from your shop address and/or website address registered with your trading account. 

Your website will need to be reviewed by us to check that it complies with our standards for online and website trading as outlined in our Trade Terms and Conditions. 

No we do not allow our products to be sold on third party sites such as Amazon, Ebay, Not on the High Street, Ethical Market, Etsy or similar. 

Yes, please complete our trade application form and a member of our team will contact you. 

Please click on the product and view the product description which will list product dimensions, material of manufacture, age suitability, description and contents. 

All Lanka Kade products are handcrafted in Sri Lanka by skilled artisans. 

All Lanka Kade products are exclusively designed in house by our UK design team. 

Yes. All Lanka Kade toys are regularly tested to ensure compliance with EN71 European Toy Safety Directive. You are advised to refer to the individual product specification for age suitability information. Please contact us if you require further information or guidance. 

Yes. All paints used in Lanka Kade products are regularly tested in the UK to ensure compliance with EN71 Part 3 (European Toy Safety Standard). Please contact us if you require further information or guidance. 

All Lanka Kade toys comply with the EN71 European Toy Safety Standard which stipulates that products must have permanent traceability marks that identify the manufacturer and the product. 

Yes we are able to offer manufacturer services but do require detailed product artwork and specification before advising if we are able to manufacture the product. Please contact us for more information. 

Please refer to Lanka Kade's Returns and Refunds policy. 

Please refer to Lanka Kade's Returns and Refunds policy. 

You have 28 days to return an order but must provide notice of intention to return an order within 14 days of receipt. Please refer to Lanka Kade's Returns and Refunds policy for further guidelines. 

The costs of return postage will be at your expense for unwanted goods. Postage will be reimbursed for faulty goods once the fault is confirmed by us. It is advised that you return all goods using a signed for delivery service and retain proof of postage. We will only be able to refund lost goods if proof of delivery is provided. 

Refunds will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our Returns and Refunds policy. 

We do not offer exchange of goods. If you wish to replace a returned item with another item, then please place a new order. Any new order will be processed independent of returned items and we will endeavour to process the order as quickly as possible. 

You will need to contact the retailer that you purchased the product from and are advised to refer to their returns and refund policy. Please do not contact us as we will be unable to help. 

You will need to obtain proof of purchase and then contact the retailer that sold the product. If the retailer is us then our Returns and Refunds policy will apply. If the goods were purchased from another retailer then you will need to contact them. 

Delivery within 2-5 working days to the UK mainland
£3.50 or FREE with orders over £30.00

Delivery within 2-5 working days to Isle of Wight,  Scottish Highlands and Scottish Islands
£12.00 per carton

 Our free carriage offers are restricted to UK mainland addresses only. We do not guarantee delivery dates; we can only provide an estimate. Time is not of the essence with respect to deliveries made by us. We are unable to deliver to countries which are not listed above.

Orders for delivery to the UK mainland will be delivered on the next working day if ordered before 1pm.

You will receive an email notification with a tracking number that will allow you to track the progress of your order. 

No we only offer standard delivery. 

Yes you can collect your order but you will need to contact us to arrange an appropriate date and time. 

We accept payment by Maestro, Visa and Mastercard. We endeavour to have all of these payment methods available at all times, but this cannot be guaranteed. Cash and cheque payment is not accepted. 

We only accept payment in GBP (£). If you have made your purchase using a non-GBP bank account then an exchange rate may have been charged by the card processing company (Worldpay). We are not responsible for any price difference caused by this. 

When you make a purchase using a non-UK bank account your bank may charge an international transaction fee. This is not a charge imposed by Lanka Kade and is outside of our control.

Please refer to contact us. 

Our office is open 9am - 5pm Monday - Friday (GMT). If you need to contact us outside of these opening hours then please email and we will respond at the earliest convenience. 

Please check our events page. 

You can place a Click and Collect order via the Lanka Kade website or with a member of the team via the telephone. 

Click and Collect orders are usually available for collection within 1 hour of you placing your order. 

You can collect your order from Lanka Kade, Unit C, Riverside End, Market Harborough, LE16 7PU, Monday to Friday between 10am and 4pm.

Lanka Kade is closed on Saturdays, Sundays and Bank Holidays and you will be unable to collect your order on these days. 

Lanka Kade will hold on to your order for 7 days from the date that you are sent your order confirmation. If your order is not collected within 7 days, it will be cancelled and a refund will be processed.

Please head to the entrance at the front right of the building and ring the bell. Please bring a copy of your order confirmation on your phone or printed out as proof of purchase and photo ID; a current driver’s licence, passport or a PASS accredited proof of age card. Original ID documents required, copies/photos are not accepted. If someone else is collecting on your behalf, they must bring the email confirmation and their own valid photo ID. 

We can't release your order without order confirmation being viewed by a member of the Lanka Kade team. You will need to sign a collection note to confirm you have collected your order from us. 

We are happy for someone else to collect your order on your behalf. However, to protect you from fraud, the person you have nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence). They will also need to sign and print the collection note. 

Yes as long as your order has not been collected. All cancellations must be made promptly via phone to +44 (0)1858 463850. If your order has already been collected then our returns and refund policy will apply.

Yes, only prior to collection. Orders cannot be amended upon collection. All changes to an order must be made promptly via phone to +44 (0)1858 463850.