Trade Terms & Conditions
We take our commitment to the fairness and transparency of how we operate very seriously. Our trading terms and conditions exist to provide clarity and fairness in our trade with all our customers. If there is anything you don’t understand or wish to be clarified then please telephone 01858 463850 or email TalkToUs@lankakade.co.uk.
1. Definitions.
1.1. We / Us / Our – Lanka Kade (UK) Limited, Unit C Riverside End, Market Harborough, LEI6 7PU
1.2. You / Your / Yours - any customer buying or placing an order with us for our goods or who has a trading account with us.
1.3. Goods – any goods / materials or services ordered or purchased by you from us.
1.4. Terms and conditions – the terms set out in this document and referred to as T&C.
1.5. Intellectual Property Rights - patents, rights to inventions, copyright and related rights, trade marks, business names, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information, and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
1.6. Force Majeure Event - an event, circumstance or cause beyond our reasonable control.
2. General provisions
2.1. In ordering goods from us, you agree to be bound by these T&C (or any that we may issue to replace them provided that any replacement T&C will be supplied to you not less than one month prior to such replacement T&C taking effect and any orders placed by you for goods following the expiry of such period shall be exclusively subject to such replacement T&C) and that they apply to all contracts for the sale and purchase of goods between us and you. By placing an order with us you are waiving any terms you may have or which you seek to impose or which are otherwise implied by an established course of dealings.
2.2. These T&C comprise the entirety of any contract for the sale of goods between us and you. No other terms or conditions endorsed upon, delivered with or contained within any other document including but not limited to your purchase order or order confirmation shall form part of, supersede or take precedence over any part of these T&C or deem these T&C or any part of them waived, invalid or void.
2.3. In the event that any part of these T&C is found to be void or unenforceable for any reason this will not affect all remaining terms and these will remain in full effect.
2.4. Any failure or delay on our part in enforcing or partially enforcing any provision of these T&C shall not be construed as a waiver of any of our rights under these T&C.
3. Trading accounts
3.1. All trading accounts opened between us and you are subject to approval by us at our sole discretion.
3.2. For the sake of clarity, we confirm that any purchase or order from us made via a trading account or otherwise does not constitute a guarantee that any future order or purchase from us will be accepted.
3.3. Your first order with us is required to meet a minimum net order value determined by your mode of trading:
3.3.1.1. Bricks and mortar outlets - £250
3.3.1.2. Non-bricks and mortar outlets - £500
3.4. We expect the total value of your orders with us for any 12 month period to exceed the following amounts determined by your mode of trading:
3.4.1.1. Bricks and mortar outlets - £1000
3.4.1.2. Non-bricks and mortar outlets - £2500
3.5. You must inform us in advance of any significant change to your business, including but not limited to ownership, mode of trading, location and premises. Your trading account will be reviewed, and may result in us setting up a new trade account.
3.6. We reserve the right to close your trading account immediately and without notice if you fail to meet or breach any of the terms listed in these T&C.
3.7. As a condition of us agreeing to provide you with credit facilities in respect of your trading account, if you are a body corporate we in our absolute discretion reserve the right to require one or more of your Directors to enter into a personal guarantee in a form required by us securing your payment obligations to us under your trading account.
4. Toy Safety and Warranties
4.1. Our goods are regularly tested to ensure conformity with the Toy Safety Directive 2009/48/EC.
4.2. Our goods carry toy safety information as required by law which includes as appropriate: hazard warnings, 'not suitable for' ages, recommended ages, cleaning instructions and CE/UKCA marking. You must not remove or alter this information in anyway. You undertake to list the information accurately and in full if you are selling the goods online or by any other means of distance selling. Toy safety information can be found in our current catalogue and online at www.lankakade.co.uk
4.3. Our goods are intended for resale and use in the UK and Europe only. We do not warrant that the goods comply with the laws, regulations or standards outside of these territories, unless we specifically advise in writing.
5. Availability
5.1. We do not guarantee stock availability of any goods. Any information we give to you regarding availability of goods is an estimate only.
5.2. You should contact us in advance to check availability if you intend to promote or feature our goods in any event or campaign.
5.3. If you use our drop ship service you should regularly check stock availability with us. We do not make promises to meet delivery claims made by you to your customers.
5.4. Goods unavailable at the time an order is placed and/or despatched are not kept on backorder by us and will need to be reordered by you.
5.5. You will not make what is considered by us to be incorrect or misleading claims about the availability of our goods.
6. Prices
6.1. All prices exclude carriage unless otherwise stated.
6.2. Taxes will be charged at the rate applying at the time of delivery.
6.3. We endeavour to inform you by email in advance of any price increase. Our current prices will be listed on the Lanka Kade trade website.
7. Payment
7.1. First orders will be processed on a proforma basis. Subject to the return of two satisfactory credit references; we may offer you credit terms at our discretion.
7.2. All payments for credit accounts are due strictly 30 days from the invoice date and you are responsible for all bank charges incurred.
7.3. We reserve the right to charge you interest on any sum overdue for payment pursuant to The Late Payment of Commercial Debts (Interest) Act 1998 and may suspend or cancel any future deliveries.
7.4. We reserve the right to recover from you any costs incurred by us as a result of any action necessary to recover monies owed by you to us and you agree to indemnify us from and against any and all losses, costs, expenses and liabilities suffered or incurred by us (including professional fees and disbursements) under or in connection with such recovery and any and all such sums shall be payable on demand.
7.5. Your trading account with us will be in GBP Sterling unless otherwise agreed in writing.
7.6. Payments for Euro or US Dollar accounts must be made via bank transfer. We will provide these bank account details to you in writing once your trading account has been approved. In respect of such Euro or US Dollar payments, we reserve the right in our absolute discretion to determine any applicable exchange rates and to pass on to you any associated bank charges.
7.7. If you experience difficulties meeting agreed payment terms you must contact us immediately to discuss options for repayment.
8. Resale of our goods
8.1. Goods are supplied to you under the strict condition that they are resold solely from the address or from the website registered with us in your trading account. We strictly prohibit the resale of our goods on any other website not approved by us, including but not limited to Amazon, Ebay, Etsy, Facebook and Notonthehighstreet.com
8.2. If we approve you to sell our goods solely from a website or mail order catalogue then you are classed as a distance seller. You are not authorised to sell our goods in person via click and collect services or similar, unless agreed in writing by us.
8.3. The resale of our goods at shows, fairs, trade events, markets or similar is strictly prohibited unless this has been agreed in writing with us in advance.
8.4. Permission to resell our goods at events designed to support the immediate community of your bricks and mortar outlet must be sought in advance, and in writing. Permission will be granted on an event-by-event basis, and approval for subsequent events will not be guaranteed.
8.5. Your authority to resell our goods is limited to consumers, defined as you selling our goods directly to a person for personal use.
8.6. Goods are supplied to you under the strict condition that they are not adjusted, adapted or personalised in any way and any breach of such condition by you may result in the suspension or termination of your trading account.
8.7. We provide ‘Recommended Retail Prices’ (RRP) as a guideline to pricing only and we do not impose any minimum price at which you must sell the goods.
8.8. You must not make claims about us or our goods that are considered by us to be incorrect and/or misleading and you must not give any representation or warranty in respect of the goods in excess of that which we give to you.
8.9. We do not support permanent discounting of our goods and retain the right to close your trading account if we believe your actions are undermining the value of our goods or damaging to our reputation and brand.
9. Your website
9.1. All websites are subject to approval by us prior to our goods being listed. The terms of the schedule below marked: ‘Standards for online and website trading’ form part of this contract and stipulate our expectations for your website.
9.2. We review websites regularly and should your website not meet our expectations you will be contacted and any amendments required set out. Your account will be suspended and you will be given 7 days to make the required amendments.
9.3. You are only authorised to list goods you have actually purchased from us. For the avoidance of doubt, nothing in this clause 9.3 shall operate to prevent you from listing goods purchased by you from other suppliers provided that such goods could not reasonably be considered to be prejudicial or damaging to our reputation or brand.
10. Intellectual Property Rights
10.1. You expresslyacknowledge and agree that any and all Intellectual Property Rights in the goods or any other materials which we may supply or make available to you from time to time vest solely in us or our licensors and that in no circumstances shall you become entitled to acquire any legal or beneficial ownership of such Intellectual Property Rights or other materials.
11. Delivery
11.1. We do not guarantee delivery dates, we only provide an estimate. Time is not of the essence with respect to all deliveries made by us. Any delay in delivery by us shall not constitute a material breach of these T&C. We will not be liable to you for any damage or loss (including indirect or consequential loss) howsoever caused as a result of delivery taking place later than estimated.
11.2. Goods will only be delivered to an address registered to your trading account in writing in advance of despatch.
11.3. We reserve the right to pass on any charges incurred by us for failed deliveries to you when a delivery date and/or time has been agreed between you and us. Timed deliveries will be at your expense.
11.4. We may deliver your goods in instalments. Each instalment is treated as a separate contract.
11.5. We are not responsible for any loss of or damage to the goods after delivery has been made to you.
12. Drop ship service
12.1. Our drop ship service fulfils delivery of orders obtained by you for direct despatch to your customer.
12.2. Permission to use our drop ship serviceneeds to be requested in writing to TalkToUs@lankakade.co.uk in advance. Approval is granted at our sole discretion.
12.3. Goods available on this service will be listed on our trade website. We reserve the right to amend the goods made available on this service at any time and without notice.
12.4. The drop ship service is restricted to UK mainland addresses only. UK mainland is defined as England, Scotland and Wales, and excludes Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Scottish Highlands, Scottish Islands, and the Channel Islands.
13. Cancellation
13.1. Orders can be cancelled by you prior to despatch by informing us by telephone with immediate confirmation by email.
13.2. If the goods have been despatched the full delivery and all return costs must be paid by you. In addition, a restocking fee of 20% of the VAT-inclusive price of the applicable goods will be charged.
13.3. All orders from you for goods made to your particular requirements must be cancelled prior to the commencement of production. We will retain all deposits paid.
14. Claims
14.1. You are responsible for accurately checking all deliveries made by us to you. Notice of any claim made by you relating to the condition, quality or quantity of the goods supplied by us must be made in writing to TalkToUs@lankakade.co.uk within 5 working days of delivery. Product code and invoice number should be quoted with relevant photographic evidence. Failure to do so may affect your claim.
14.2. Any claim made by you relating to a manufacturing fault must be made in writing with photographic evidence. We will strive to respond to all communications within 2 working days. If the goods are in the possession of the consumer, then you are advised not to authorise a return or refund until we have assessed and responded to your claim.
14.3. We may request the return of the goods for inspection. Goods returned to us for inspection must be in the condition reported by you at the time of the claim. Returned goods damaged in transit due to insufficient packaging by you or your customer may not be credited by us.
14.4. If you receive consignments in an unsatisfactory condition then you must sign the carrier’s delivery note as ‘damaged’ and retain the packing and contents for inspection. Failure to do so may affect your claim.
14.5. We are not responsible for any damages howsoever caused which occur during transit between you and your customer. Goods should be checked prior to sale for faults, and repackaged prior to despatch.
14.6. We reserve the right to issue a replacement good, replacement part or credit note for approved claims.
14.7. In accordance with the Consumers Right Act 2015; you are responsible for resolving any claims made by your customer that is subject to a contract you have entered. You should not instruct your customer to contact us to resolve any complaint or make any claim.
15. Returns
15.1. Goods correctly supplied by us may not be returned without our prior authorisation. Goods authorised by us for return should be delivered to us at your cost and be accompanied by full details stating the invoice number and reason for return. A restocking fee of 20% of the VAT-inclusive price of the applicable goods will be charged.
15.2. Credit will only be issued for goods that are in their original packaging and that we deem to be in a resaleable condition.
15.3. Any goods supplied to your special requirements will not be accepted by us as a return under any circumstances.
16. Design and Manufacturing services
16.1. We only consider developing and manufacturing goods that possess a clear and unique identity. Adaptions of our goods or extensions to our range of goods are considered in exceptional circumstances but all Intellectual Property Rights arising under or in connection with such adaptions or extensions to our goods shall remain at all times vested solely in us.
16.2. You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us in connection with any claim made against us for actual or alleged infringement of a third party's Intellectual Property Rights arising out of or in connection with our use of any specification or design you provide to us for design and manufacturing. This term shall survive termination of the Contract formed by these T&C.
16.3. Goods may be promoted and sold as an extension of the Lanka Kade brand if agreed in advance, in writing and prior to manufacture.
16.4. If the goods are not sold under the Lanka Kade brand name, then you are classed as the manufacturer and it is your responsibility to ensure the goods meet all mandatory requirements for the market it is sold in.
16.5. All goods intended as toys are subject to mandatory safety testing at your expense with a test house nominated by us. We make no undertaking that the goods will meet the required safety standard and are not liable for the costs of any goods that fail safety testing.
16.6. All goods must be sampled prior to production. The cost of sample production and delivery will be quoted once the artwork and specification are mutually agreed and completed.
16.7. All goods are subject to minimum order quantities. We reserve the right to revise any estimated minimum order quantities that we quote to you prior to the sampling of goods.
16.8. We will quote a price for the goods once sample production is complete and this price will remain valid for a period of 30 days. Any price quoted prior to sampling is an estimate only.
16.9. A pre-production deposit of 60% of the VAT-inclusive order value is required, with all outstanding sums due for payment prior to despatch and within 7 days of us notifying you that the goods are available for despatch.
16.10. We make no undertaking at any stage during the development of the goods to manufacture the goods. We undertake to manufacture the goods only when the following conditions have been met:
16.10.1.1. The goods have been sampled and mutual agreement reached on quality expectations
16.10.1.2. The goods have successfully passed toy safety testing for the required markets.
16.10.1.3. We have received and accepted a purchase order from you.
16.10.1.4. We have received the pre-production deposit from you.
16.11. Any timeframe that we quote for completion of any task is an estimate only. Time is not of the essence with respect to the completion of all tasks and any delay in completing these tasks shall not constitute a material breach of these T&C. We will not be liable to you for any damage or loss (including indirect or consequential loss) howsoever caused as a result of tasks taking longer to complete than estimated.
16.12. Launches of goods made to your special requirements cannot be timed by you to coincide with any launch of goods that we are undertaking.
17. Risk and Retention of title
17.1. The goods shall be at your risk from the point of delivery. Delivery will take place either at our premises (if you are collecting or arranging carriage of the goods) or at your premises or address stated by you (if we are arranging carriage).
17.2. In spite of delivery having been made, title to the goods shall not pass from us to you until:
17.2.1. You have paid the price plus any applicable taxes or charges pursuant to these T&C in full; and
17.2.2. No other sums whatsoever are due from you to us.
17.3. Until property in the goods passes from us to you in accordance with clause 17.2 you shall hold the goods and each of them on a fiduciary basis as bailee for us. At no cost to us you shall store the goods separately from all other goods in your possession and mark them in such a way that they are clearly identified as our property.
17.4. Subject to clause 17.5, until such time as title to the goods passes from us to you, you shall upon request deliver the goods to us. If you fail to do so then you agree that we may enter upon any premises owned, occupied or controlled by you where the goods are situated and repossess the goods.
17.5. Notwithstanding the provisions of clause 17.4 and subject to clause 17.6, you may resell or use the goods in the ordinary course of your business (but not otherwise) before we have received payment for the goods. However, if you resell the goods before that time:
17.5.1. you do so as principal and not as our agent; and
17.5.2. title to the goods shall pass from us to you immediately before the time at which resale by you occurs.
17.6. At any time before title to the goods passes to you, we may by notice in writing, terminate your right under clause 17.5 to resell the goods or use them in the ordinary course of your business.
17.7. At your expense you shall insure against 'all risks' and keep insured the goods to their full value to our reasonable satisfaction until the date that property in the goods passes from us to you, and you shall whenever requested by us produce a copy of this policy of insurance. Without prejudice to any of our other rights, if you fail to do this then all sums whatever and howsoever owing by you to us shall forthwith become due and payable.
17.8. You must inform us in advance of any transfer or change in ownership of your business which has any effect upon the ownership of our goods held by you.
17.9. If you cease to trade then you must contact us immediately to discuss options for the return of our goods.
17.10. Despite our retention of title in our goods we have the right to bring legal proceedings to recover the price of goods supplied should you not pay us in accordance with these terms.
18. Miscellaneous
18.1. English is the only language offered for the conclusion of this Contract.
18.2. If you are not a business customer then you are a consumer. You have certain statutory rights as a consumer which are not affected by these T&C. Contact your local trading standards office for more information. You will be classed by us as business customer if you indicate to us that the goods supplied by us will be used or sold in the course of your business.
18.3. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly, including finance costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
18.4. Subject to clause 18.5, our liability to you for any breach ofthese T&C is limited to the price actually paid by you for the goods supplied. In no circumstances shall we be liable to you for the following types of loss which are wholly excluded:
18.4.1. loss of profits;
18.4.2. loss of sales or business;
18.4.3. loss of agreements or contracts;
18.4.4. loss of anticipated savings;
18.4.5. loss of use or corruption of software, data or information;
18.4.6. loss of or damage to goodwill; and
18.4.7. indirect or consequential loss.
18.5. Nothing in clause 18.4 limits any liability which cannot legally be limited, including liability for:
18.5.1. death or personal injury caused by negligence;
18.5.2. fraud or fraudulent misrepresentation;
18.5.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
18.5.4. defective products under the Consumer Protection Act 1987.
18.6. If you are more than one person then such personsare liable on a joint and several basis for the obligations under these T&C.
18.7. No contract between you and us will create a right enforceable by any party not identified as the buyer or seller by virtue of the Contracts (Rights of Third Parties) Act 1999).
18.8. We shall not be in breach of these T&Cs or otherwise liable for any failure or delay in the performance of our obligations if such delay or failure results from a Force Majeure Event. The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 3 months, we may terminate our obligations under these T&Cs by giving 5 days' written notice to you.
18.9. Catalogues and other promotional materials are to be treated as illustrative only. Their content forms no part of any contract between us and you and as such you should not rely upon them in entering into any contract with us.
18.10. Any notice which is to be served under these T&Cs may be served by leaving it at or delivering it by first class post to the other party’s registered office or principle place of business. All such notices must be signed. Any notice shall be deemed to have been received:
18.10.1. if delivered by hand, at the time the notice is left at the proper address; or
18.10.2. if sent by first-class post, at 9.00 am on the second business day after posting.
18.11. Where we supply display stands to you it is a term of their provision that they are used solely for the promotion of our goods. If our display stands are not used in accordance with this term or they are no longer required they should be immediately returned to us at your expense.
18.12. Without limiting our other rights or remedies, we may terminate our contract with you with immediate effect by giving written notice to you if:
18.12.1. you commit a material breach of any term of these T&Cs and (if such a breach is remediable) fails to remedy that breach within 5 days of being notified in writing by us to do so;
18.12.2. you become subject to any insolvency-related event;
18.12.3. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
18.12.4. your financial position deteriorates so far as to reasonably justify the opinion that your ability to give effect to the terms of these T&Cs is in jeopardy.
18.13. Without limiting our other rights or remedies, we may suspend provision of the goods under these T&Cs if you become subject to any of the events listed in clause 18.12.2 to clause 18.12.4, or we reasonably believe that you are about to become subject to any of them, or if you fail to pay any amount due to us on the due date for payment.
19. Accreditation
19.1. We are a member of BAFTS Fair Trade Network and are recognised as a BAFTS fair trade supplier.
19.2. The BAFTS logo may only be used to promote BAFTS as an organisation and may not be used to identify or promote goods supplied by us. Whilst we remain a member of BAFTS you may quote the following in this connection: “BAFTS Fair Trade Network (For further information go to www.bafts.org.uk). Lanka Kade (UK) Limited is a member of BAFTS and is recognised as a BAFTS Fair Trade supplier.”
19.3. You should remain duly diligent when making or repeating any ‘fair trade’, ‘eco-friendly’ or ’sustainable’ claims and you should ensure to our satisfaction the correct usage of logos and the validity of any claims to membership of and/or authentication by such organisations as BAFTS, WFTO, Fairtrade and similar.
20. Governing law and jurisdiction
20.1. Any contract between us and you shall be governed by the laws of England and Wales.
20.2. Any dispute between us and you shall be resolved exclusively by English courts.
Standards for online and website trading.
Your website should be considered by us to be authentic, of exceptional quality, distinctive within its industry with a unique target audience.
The standards below are an expectation and ongoing condition of trade between us and you and form part of these T&C.
21. Identity
21.1. Your website should be of a professional standard and be clearly distinguishable from other websites.
21.2. The brand and name that you trade under should be considered by us to be appropriate and unique.
21.3. Your brand identity should be consistent across all of your digital marketing, including but not limited to social media profiles and email addresses used by you. Your branding should include a company strapline, mission statement or similar that is unique and appropriate for our brand and range of goods.
21.4. Your website should contain a focused range of goods that we deem appropriate to be sold alongside our brand and range of goods.
21.5. Any claims you make relating to memberships or affiliations that you hold with other organisations should be clear and evidenced.
21.6. Any use of third-party links on your website should be considered by us to be appropriate for our brand image and goods.
22. Content
22.1. Your website should be considered by us to provide an honest, truthful, informed and transparent shopping experience.
22.2. All text throughout your website should be grammatically correct and considered by us to be clear, accurate and unique.
22.3. Your website should present content to a professional and visually impressive standard which includes but is not limited to structured formatting of text and images.
22.4. You should have a focused, content driven sales and promotion strategy that emphasises the unique selling points of our brand and range of goods.
22.5. The content that you share online including but not limited to your website and social media profiles should be considered by us to be appropriate and professional, and not risk damage to our brand or bring our reputation into disrepute.
22.6. You should represent us truthfully and accurately at all times, and have a page on your website dedicated to promoting our goods, our story and fair trade.
22.7. You should demonstrate you have a thorough understanding of search engine optimisation (SEO) and write your own unique content including but not limited to description of goods, brand descriptions and meta descriptions for use on your website.
22.8. You should use clear, professional images when listing our goods for sale. Images should not be misleading or depict our goods in what we consider to be an unprofessional or degrading way. Professional images can be supplied by us to you upon request.
23. Functionality
23.1. Your website should be considered by us to deliver a high-quality shopping service which includes but is not limited to quick loading times, clear navigational tools and efficient product search.
23.2 Your website should be regarded by us to offer a confident and secure shopping experience and customer journey. It should accept payments by all major debit and credit cards through a secure payment portal. You should clearly display recognised and active security features for secure payment processing.
23.3. Your website should be compatible and fully operational across all devices including but not limited to mobile phones and desktop computers.
23.4. Your website should display real time stock availability. You should hold sufficient stock for any goods made available for immediate despatch on your website.
23.5. Goods that you do not hold stock of should be marked as out of stock. You should remove from your website any goods that are listed as out of stock for a period exceeding 4 weeks if the goods are available for immediate despatch from us.
23.6. Your website should provide transparent pricing to the visitor at all times, and where applicable clearly include VAT and carriage charges.
24. Compliance
24.1. You will ensure that your website complies with all mandatory legislation which includes but is not limited to:
24.1.1.1. The Consumer Contracts Regulations 2013
24.1.1.2. The General Data Protection Regulation (EU) 2016/679 (GDPR)
24.1.1.3. Payment Card Industry Data Security Standard (PCIDSS).
24.2. You will clearly display on your website your company details and contact information. This includes but is not limited to your full company name, company registration number for a limited company, VAT number if applicable, geographical business/trading address, landline telephone number and email address. You should also display the details of any other business that fulfils any part of the service you provide to your customer.
24.3. You will give an accurate and detailed description of our goods which includes but is not limited to:
24.3.1.1. Identifying Lanka Kade as the manufacturer of the goods
24.3.1.2. Identifying Sri Lanka as the country of Origin
24.3.1.3. Specification for goods which includes but is not limited to dimensions and materials of manufacturer which can be found online at www.lankakade.co.uk
24.3.1.4. Professional standard imagery of our goods which are a current and accurate representation of the goods.
24.4. You will list toy safety information for all of our goods and remain duly diligent to ensure it remains current and accurate. You are referred to clauses 4.1, 4.2 and 4.3 in this regard.
24.5. Your website should permanently display for the benefit of the site visitor:
24.5.1.1. Cancellation policy
24.5.1.2. Privacy policy
24.5.1.3. Returns and refunds policy
24.5.1.4. Sitemap
24.5.1.5. Terms and conditions