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our services

At Lanka Kade we take immense pride in the service that we supply to our customers. We are continually looking at ways of improving and increasing our support for stockists, and we greatly appreciate all feedback. Below you will find a number of factors that make our service unique, many of which were implemented in response to feedback received.

Dedicated customer service team

based in the UK with three incoming phone lines. All members of staff are trained to assist and provide advice on products, toy safety and fair trade.

Immediate despatch

offered with a 10,000 sq/ft UK warehouse and regular shipments received throughout the year to replenish stock. We aim to dispatch orders within 24 hours of receipt subject to account status.

No MOQ's

all Lanka Kade products are orderable in single units with the exception of Alphabet letters (packs of 10).

No minimum order value

Trade: for established trade customers. First orders are a minimum of £200 net.

Public: No minimum order value

Carriage paid

Trade: is just £200 net to UK mainland addresses. Delivery outside of the UK mainland is charged at cost price.

Public: all orders of £50 gross - Free carriage to a UK mainland address only. Delivery outside of the UK mainland - please enquire.

Drop ship service

offered on selected larger products - shops can have products delivered directly to their customers to conserve storage space.

Special offers

are run throughout the year, offering discounts on selected Lanka Kade ranges.

Third party websites are not supported

by Lanka Kade. As part of our promise to the high street and to protect the integrity of the Lanka Kade brand, we recently changed our T&C's to prohibit Lanka Kade products from being sold on websites such as eBay and Amazon.

Build a collection feature

is the ultimate ordering experience. Build a personal portfolio of Lanka Kade products; whether it's for your next order, window display for Christmas, or your Spring collection.

Free promotional literature

is available to support the products in your shop and to educate your customers on fair trade practices.

Large image bank

is available for customers to support the sale our products, including production and lifestyle images. Request an image.

Shop promotion

is offered through our 'find a stockist' page. Customers who meet certain criteria can display an image of their shop supported by accompanying text that will appear when members of the public search within their vicinity of their shop.

Postcode checks

undertaken prior to all new account openings to ensure that Lanka Kade products are not over supplied in any given area.

Monthly newsletters

are sent to all customers advising them on new products, special offers and developments in regards to service, fair trade and our Educational Foundation.

Order Catalogue: Choose Delivery Address

Choose a delivery address from the list below and we'll send a catalogue to you as soon as we can.

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