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frequently asked questions

Products

What toy safety certification do Lanka Kade products have?

All Lanka Kade products have been successfully tested in the UK to EN71 European Toy Safety Standards. Products are re-tested regularly to ensure compliance. If you have any questions in regards to toy safety then please feel free to call our customer service team on 01858 463850.

How are Lanka Kade products made?

All Lanka Kade products are hand crafted by skilled artisans.

Why is Lanka Kade’s name and address printed onto all toy products?

All Lanka Kade toys comply with the EN71 European Toy Safety Directive. One of the stipulations of this directive is that the toy and manufacturer is traceable from information permanently displayed on the toy.

What are Lanka Kade products made from?

The majority of our products are made from high quality rubber wood which is sourced from exhausted plantations. We also use Alstonia natural wood and MDF in some of our products. You can find out the material of manufacture for each product by clicking on the product listing and viewing the specification.

Are all paints used non-toxic and lead free?

Yes. All paints used in Lanka Kade products are regularly tested in the UK to ensure compliance with EN71 Part 3.

How can I get more information on a particular product?

You will find detailed product information by clicking on the product and viewing the specification. Please call us on 01858 463850 if the information you require is not listed.

Ordering

How do I place an order online?

Easy! Visit our shop by using the navigation bar at the top or bottom of this page. View products and easily add them to your basket. When you’re ready to place your order, click on the basket icon in the top right corner of the page and follow the instructions through to the checkout. Please call 01858 463850 if you are having trouble placing an order online.

I don’t like ordering online. Can I order by phone or by mail?

Yes. Please call our customer service team on 01858 463850 or email orders@lankakade.co.uk. You can also fax orders to 01858 463860.

I cannot find the product I want to order.

Have you tried using our search feature located in the top navigation bar? This is extremely easy to use and responds to a wide range of searches including product type, name, colour and theme. If you are still struggling then please call our customer service team on 01858 463850.

What happens if the item I want is out of stock?

Stock levels are updated regularly and we have frequent shipments throughout the year so please keep an eye on the website for availability. Alternatively call us on 01858 463850 and a member of our team will advise on an expected date for delivery.

Delivery and Collection

Is delivery free if I buy a certain amount?

Trade: We offer £200 net carriage paid orders to UK mainland addresses for standard trade accounts. Please note that delivery overseas is charged at cost price.

Public: all orders of £50 gross - Free carriage to a UK mainland address only. Delivery outside of the UK mainland - please enquire.

 

 

Returns Policy

Trade account

What are your operating hours?

Our office is open 9am to 5pm Monday to Friday with the exception of bank holidays. You are advised to contact our office in advance of festive seasons for up to date opening times.

I am an international trader. Does Lanka Kade have a distributor in my country?

Lanka Kade has distributors in the following countries; Australia, Belgium, Denmark, Germany, Greece and Sweden.

I am a Toymaster member.

Fantastic! Lanka Kade is an approved Toymaster supplier. Please call our customer service team on 01858 463850 and have your Toymaster account number handy for reference.

Where can I download images of Lanka Kade products?

Please send an email to orders@lankakade.co.uk listing the products that you wish to have images for and how you intend to use them. A member of our team will then provide you with an image most suitable for your intended use.

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